09.4.14

HP Laptop Power Cord Recall

Posted By: milliel

Are you affected by HP’s power cord recall?

What is being recalled and what is going on?

In a statement by HP and the US Consumer Product Safety Commission, there have been 29 reports of LS-15 AC power cords sold with HP/Compaq laptops and accessories, overheating and melting. The cord pulls out of one end of the AC adapter posing a risk of fire and burn hazard to customers. These power cords came with HP/Compaq laptops, mini notebooks, as well as accessories such as docking stations.

What is HP doing about it?

As part of HP’s commitment to provide the highest quality of service to their customers, HP is recalling the power cords from affected products sold from September 2010 through June 2012.  HP customers affected will be eligible to receive a replacement cord for each affected and verified, recalled AC power cord at no cost.

How do I know if I have an affected power cord?

HP has created a power cord recall websiteOn the site it’s easy to verify if you have an affected cord and register to receive your replacement in a few simple steps.  Click HERE to be directed to the HP power cord safety recall and replacement program website.

For more information:

Read and print the safety recall notice issued by HP.

Frequently Asked Questions

Call HP at 1-877-219-6676