maintenance & end-of-life

PC Corp provides a range of system maintenance offerings designed to provide best-in-class technical support tailored to your business requirements. Our technicians are vendor-certified for all major hardware products, network operating systems and peripherals. By adhering to national service standards, detailed service planning and state-of-the-art service management systems, we can provide timely, reliable support for your total IT infrastructure. Overall, this program includes four key service elements:
• Depot/carry-in repair
• Time and material repairs
• Prioritized on-site
• Retirement and disposal

on-site support

PC Corp provides a range of on-site support service offerings designed to provide best in class technical support tailored to your business requirements. Our technicians are vendor-certified for all major hardware products, network operating systems and peripherals. By adhering to national service standards, detailed service planning and state-of-the-art service management systems, we can provide timely, reliable support for your total IT infrastructure. Overall, this program encompasses six key service elements:
• End user productivity/Installs, Moves, Adds & Changes
• IT administration and operations
• Enterprise integrity
• Server, network and system software
• Scheduled maintenance agreement
• Data management

planning & pre-delivery

Solution design is one of the most important steps on the road to implementing your next generation computing environment. PC Corp will work closely with you to determine and prioritize relevant business challenges, operational budgets and resource levels - to identify solutions that will meet existing and future business requirements, budget parameters, and ability to implement. Overall, this process includes six key service elements:
• Discovery and assessment
• Solution architecture & design
• Evaluate & test
• Asset tagging
• Warehouse, configure & test
• Managed delivery
• Project management

implementation & installation

PC Corp provides a range of implementation and installation service offerings designed to streamline the deployment of your IT solutions. Our single-point-of-contact accountability will ensure that your deployment initiatives are implemented on schedule and on budget. Overall, this process includes four key service elements:
• Rollout and Transition Management
• Acceptance Testing and Integration
• Technology Upgrades and Migration of Servers, Storage, Software
• Project Management