Managed Services

Optimal Infrastructure and Reduced Costs

Enterprise class technology allows for the strategic transfer of day-to-day operational tasks to our team of certified IT support personnel.  It allows critical and non-critical issues to be identified, reported, and resolved in real time, keeping your infrastructure optimized.  While retaining IT strategic control, our clients benefit from reduced and predictable operating costs, decreased risk and expedited service delivery. We provide ServiceDesk, Lifecycle, and complete Infrastructure Management. Acknowledged for our client care, we continue to endeavour on service level excellence.

1.  SERVICE LEVELS: Flexibility to Address the Challenge

Your network is a critical enabler to your business,  Two flexible services options exist to best ensure it is running predictably, optimally and securely.

  • Proactive – IT system support delivered through a combination of both recurring and time-and-material services.
  • Fully Managed – Designed to look after the full extent of client IT.

2.  NETWORK OPERATIONS CENTRE (NOC): The People and Technology Behind the Scene

The NOC (Network Operations Centre) supports business in the background. It is the locations from which network monitoring and control is exercised for the purpose of overseeing networking environments that want high availability.

NOC personnel are the direct line of response to first identify and analyze the problems, performing troubleshooting, and where required, subsequent escalation, prompting on-site technician response.

3.  CORPORATE BENEFITS:

Less exposure to network downtime, awareness of technology developments as it pertains to your network, limit risk and exposure, management of IT costs, our team of certified industry professionals becomes a part of your business strategy.