Careers

Technology Consultant - HST II

Location: CALGARY

Position Type: Full-time, Permanent, In-Person

We are seeking a Technical Consultant – Hardware Support I to work across a broad range of vendor technologies. This role involves responding to service orders/tickets performing troubleshooting and diagnosis of hardware devices to resolution, both at depot and on-site. You will also be responsible for preparing, imaging, configuring, and deploying computers and other devices in line with established protocols. Strong listening and communication skills, along with a customer service-oriented mindset, are essential for effectively troubleshooting with end-users.

RESPONSIBILITIES

IT Deployment Technician

  • Image and deploy laptops, desktops, and iPad devices
  • Ensure configurations meet organizational standards and security requirements
  • Perform hardware and software diagnostics and quality assurance
  • Troubleshoot and resolve deployment-related issues
  • Collaborate with team members to meet project deadlines

Tickets and Troubleshooting

  • Strive to meet corporate Service Level Objectives.
  • Accept service orders/tickets and maintain ownership of those tickets to resolution or appropriate escalation.
  • Analyze ticket issues that include, but are not limited to desktop, notebooks, and printers, using a variety of approved tools.
  • When a problem impacts the client IT services, work to identify, and prioritize (triage) the problem based on operational impact to the clients and proceed accordingly to resolution.
  • As needed, coordinate with ServiceDesk, vendors, customers, or other PC Corp teams.
  • Assign/escalate the problem, where needed, by following standard operating procedures.

Tracking and Ordering

While diagnosing to repair, carefully track and document all issues and resolutions to maintain record of the health of the client devices.
Be responsible for updating documentation platforms as needed.
Order, record, and track parts from vendors and properly close out orders with manufacturers.

Client Support Services

  • Deliver the best possible level of customer service to both internal and external clients.
  • Easily convey highly complex technical information to non-technical individuals.
  • Communicate information in a positive, professional, effective, and clear manner within individual and group settings and situations.
  • Support other technical teams as required.
    • Provide technical escalation support to more junior technical staff, as required, to assist them in attaining continual improvement.
    • Provide assistance to more senior technical staff as required.
  • Participate in varied shift schedules which may include evening hours, as needed.
  • Other duties as assigned.

Training

  • Develop and maintain the personal and technical skills, knowledge and certifications required to effectively deliver the performance of a first-class Technical Consultant
  • Stay up to date on new and innovative technologies and products that affect your position.

QUALIFICATIONS

  • Completion of a relevant training program or coursework. No prior experience required, but any hands-on projects, internships, or certifications are a plus. Industry certification programs are desirable.
  • Technical Expertise/Certifications: Lenovo – Desktops/Notebooks/Tablets, HP – Desktops/Notebooks/Tablets/Printers, Acer – Desktops/Notebooks, Toshiba/Dynabook – Notebooks, Microsoft Windows OS, Chrome OS, Microsoft System Center Configuration Manager (SCCM) and Intune/Autopilot
  • Previous experience in large-scale deployments is an asset
  • Strong technical problem-solving skills

The successful candidate will have hands-on experience with imaging tools, software installation, troubleshooting, and hardware setup.

Additional Requirements:

  • Clean and valid class 5 driver's license.
  • Clear criminal record check.

HUMAN SKILLS

  • Exceptional customer service skills, providing a Level 4 (Outcome Focused vs Transactional or Task Focused) customer experience.
  • Personal confidence and a collaborative spirit.
  • Good initiative, tempered with desire to adhere to standards.
  • Ability to deliver well with time management: managing multiple tasks/projects, prioritizing effectively and showing attention to detail.
  • Ability to thrive in a fast-paced environment with shifting priorities.
  • Written and verbal communication skills that are well suited for either business or technical audiences.
  • Analytical thinking and problem-solving abilities.
  • A desire for continuous learning and improvement.

TO APPLY:

Please visit our job posting on Indeed.

We will contact selected candidates. Thank you for your interest in working with PC Corp.

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