Technical Service – Account Manager
Location: EDMONTON
Position Type: Full-time, permanent, hybrid with both in-office (required) and remote days.
Join our Technical Service Department as an Account Manager, where your ability to connect, organize, and lead will directly impact client success and departmental growth.
You’ll manage multiple accounts while delivering exceptional service by keeping control of the details at matter to the clients and to the organization. If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a knack for translating technical language into business value, this may be the opportunity for you.
This position offers a hybrid working environment, blending remote flexibility with on-site responsibilities. Please note, fully remote work is NOT available for this role. Candidates must be located in Edmonton.
RESPONSIBILITIES
1. Client Management & Experience
- Build and maintain long-term, trusted relationships with client organizations.
- Deliver Level 4 Customer Service with a focus on satisfaction, retention, and responsiveness.
- Stay on top of the key communications and activities between the client and internal teams.
- Act as a liaison between clients and internal teams, ensuring clear communication and timely updates.
- Maintain a well-rounded structure for client management that includes collaborating closely with the Client Management Team and Technical Services.
- Provide strategic oversight of accounts, ensuring daily operations meet client expectations.
- Translate technical concepts into business language and align client needs with technical roadmaps.
2. Process & Performance
- Follow structured client management processes to ensure consistency and measurable outcomes.
- Represent the PC Corp brand with professionalism, integrity, and enthusiasm.
- Maintain strong organizational systems to manage multiple accounts effectively.
3. Growth & Innovation
- Identify opportunities for upselling and expanding services within existing accounts.
- Contribute to departmental marketing and revenue goals.
- Seek innovative ways to improve client experience and departmental performance.
4. Additional Responsibilities
- Build long-term relationships with vendor organizations.
- Promote teamwork and contribute to a positive work environment.
- Support administrative tasks and identify opportunities for improvement.
QUALIFICATIONS
Must-Haves:
- Minimum 4+ years of proven experience as an Account Manager or similar roles.
- Proven success in building and maintaining client and colleague relationships.
- Demonstrated ability to manage multiple accounts with strong organization and time-management skills.
- A genuine interest in technology and people, with a passion for continuous learning.
What You Bring:
- Strong ability to organize and stay organized in a fast-paced environment.
- A genuine interest in people and technology.
- Excellent communication and relationship-building skills.
- Strategic problem-solving and analytical thinking.
- Understanding of sales processes and client development.
- Commitment to continuous learning in the IT industry.
HUMAN SKILLS
- Personal confidence and a collaborative spirit.
- Good initiative, tempered with desire to adhere to standards.
- Ability to deliver well with time management: managing multiple tasks/projects, prioritizing effectively and showing attention to detail.
- Written and verbal communication skills well suited for either business or technical audiences.
- Analytical thinking and problem-solving abilities.
- Desire for continuous learning and improvement.
Additional Requirements:
- Clean and valid class 5 driver's license.
- Participation in a weekly on-call rotation with after-hours support responsibilities.
- Clear criminal record check.
TO APPLY:
Please visit our posting on Indeed.ca.
We appreciate your interest in working with PC Corp. We will be in touch with selected candidates.
