Careers at PC Corp

“PC Corp delivers I.T. the way it is best delivered: driven by small, nimble and highly-skilled teams of customer focused, proactive individuals.”

 

 

Our staff are the source of PC Corp’s success. We have created a culture that thrives on peer bonding. The day-to-day interaction with your team makes it fun to come to work as you surrounded by talented people who will help you and challenge you to level up every day.  Our team battle cry is ‘We Make I.T. Easy’.

Get your game face on and join us!

We Offer:

Competitive Compensation – Medical/Dental/Vision Insurance – Employee Referral Award Program Employee Purchase Plans – Paid Vacation Days – Paid Sick Days – Health Club Membership Incentive – Employee Assistance Program – Milestone Service Awards – Community Involvement Activities – Sponsored Parking/Public Transit – Service Recognition Program – Training & Certification Opportunities

Current Openings:

Location: Edmonton, Alberta. These are in-office positions.

Positions Available:

Technical Consultant – Client Support II (CST II)

Technical Consultant – Client Support I (CST I)

Technical Consultant – Client Support II (CST II)

In a nutshell, the technical side of these roles works across a broad range of technologies and liaises across multiple areas of the client businesses. You will respond to tickets performing troubleshooting and incident response, remotely from our shop or onsite at the client site to resolution or escalation. The job of tech support is also people support. Customer service is key to the role. We need you to be great at it and it won’t always be easy. But if you’re a problem solver, are empathetic, resourceful, ask questions, and enjoy having genuine human conversations, you may have just found a role that fits you. Plus, you have the entire team behind you!

Minimum Qualifications: Minimum 10 years of active technical support experience or professional training equivalent to Bachelor of Information Technology (4 years) plus 6 years of technical support experience.

Technical Expertise

  • Knowledge and experience with current Microsoft technologies and operating systems both on-premise and cloud.
  • Experience with Professional Services Automation (i.e. Autotask PSA) and Remote Monitoring and Management (i.e. SolarWinds N-Central) tools is an asset
  • Exposure to ITIL processes, the value of documentation, and their purposes
  • Networking configuration, management, and support (remote access, network edge, wireless, routing, and switching technologies) using Cisco, Aruba, and/or Meraki network infrastructure
  • Windows Active Directory services
  • Windows desktops and Windows-based servers
  • Virtualization technologies (i.e. Microsoft, Citrix, VMWare)
  • Configuring, migrating, upgrading, and supporting communication technologies (like on-premise Exchange infrastructure, Office 365, VoIP, and Skype for Business)
  • Linux
  • Mac

Personal Skills

  • Strong analytical thinking and problem-solving.
  • Strong ability to diagnose server or network alerts, events or issues
  • Ability to manage and support network infrastructures and understanding of common information architecture frameworks
  • Ability to assess a situation and determine tactical steps forward
  • Customer Service expertise
  • Ability to thrive in a high-pressure environment with shifting priorities.
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
  • Ability to deliver to the role with little to no supervision, obtaining guidance as required.

Other Requirements

  • A clear criminal record check
  • A valid drivers’ licence

COVID-19 considerations

  • Remote interview process
  • Personal protective equipment required in-office and client sites
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

For More Information and To Apply

  • Submit your resume on Indeed.com.  Link to job posting HERE.
  • On Indeed, applicants who complete the qualification questions and online phone screening will be considered first.

While we appreciate all applicants, only those selected for an interview will be contacted. Thank you for your interest in PC Corp!

Technical Consultant – Client Support I (CST I)

In a nutshell, the technical side of these roles works across a broad range of technologies and liaises across multiple areas of the client businesses. You will respond to tickets performing troubleshooting and incident response, remotely from our shop or onsite at the client site to resolution or escalation. The job of tech support is also people support. Customer service is key to the role. We need you to be great at it and it won’t always be easy. But if you’re a problem solver, are empathetic, resourceful, ask questions, and enjoy having genuine human conversations, you may have just found a role that fits you. Plus, you have the entire team behind you!

Minimum Qualifications: 4 years of technical support experience or professional training equivalent to Associate of Information Technology (2 years) plus 2 years experience.

Technical Expertise

  • Active Directory, Microsoft Exchange, Office 365, Skype for Business, Microsoft Teams, DNS, DHCP, File Servers, Group Policy, User Accounts, Windows Desktop and Server Operating Systems, Server Administration, Storage Technologies, Backup Technologies, Virtualization Technologies, Security Technologies, Network Infrastructure Monitoring, Hardware Troubleshooting, Helpdesk Expertise

Soft Skills

  • Strong analytical thinking and problem-solving.
  • Strong ability to diagnose server or network alerts, events or issues
  • Ability to manage and support network infrastructures and understanding of common information architecture frameworks
  • Ability to assess a situation and determine tactical steps forward
  • Customer Service expertise
  • Ability to thrive in a high-pressure environment with shifting priorities.
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
  • Ability to deliver to the role with little to no supervision, obtaining guidance as required.

Other Requirements

  • A clear criminal record check
  • A valid drivers licence

For More Information and To Apply

  • Submit your resume on Indeed.com.  Link to job posting HERE.
  • On Indeed, applicants who complete the qualification questions and online phone screening will be considered first.

While we appreciate all applicants, only those selected for an interview will be contacted. Thank you for your interest in PC Corp!