Managed I.T. Services
Maximize productivity and avoid damaging downtime with secure and proactive technology.
keeping your I.T. environment healthy
With technology critical to business success, any downtime poses a significant risk to your operational efficiency and reputation. Yet building an optimal IT ecosystem requires committing time and attention to staying on top of evolving technologies and best-practices.
Partnering with PC Corp for our managed IT services in Alberta lets you entrust that work to experienced professionals who know IT and understand business.
Leveraging our dedicated teams and systems, we'll maintain your IT environment's stability and security. You will also enjoy a managed services solution aligned with strict industry standards.
Managed IT services are a service delivery model in which businesses outsource their IT management to a third-party provider on a contractual basis. A managed service provider has dedicated teams and systems that assume an ongoing responsibility for the 24-hour monitoring, maintenance, and the overall health of your IT environment to proactively ensure that it is operating, in current state, at its most stable and secure.
Partnering with an external managed IT services provider like PC Corp will offload the time-consuming and resource-intensive burden of managing complex technology systems. Not only does this free up your internal team's energy to focus on core business activities and help you reduce the costs associated with retaining an in-house team, but you also gain access to specialized expertise from IT professionals who live and breathe IT best practices, all day, every day. As a result, you have a stronger likelihood of minimizing downtime, risk, and other disruptions to your productivity.
Not exactly! While our offering does include our Client Support Services team, which acts as your organization's help desk to troubleshoot your daily IT challenges, we go beyond that to take a more proactive approach to your IT. Rather than simply reacting to issues as they happen, we focus on continuously monitoring, maintaining, and optimizing your IT systems to prevent problems before they occur.
We offer our IT services on a contractual basis, which lets you rely on both predictable IT support and predictable IT costs. You can choose from two different payment programs that both deliver the same high-quality experience:
- Fully managed: Pay one fixed monthly fee for our Centralized Services, Client Support Services, Advanced Security, and vCIO Experience.
- Proactive: Pay one fixed monthly fee for Centralized Service, vCIO Experience, and Advanced Security, but receive a separate bill monthly for Client Support Services based on your resource consumption.
Our specialists are here to build a strong foundation that gives you the best chance at successfully minimizing your risk of encountering a cyber threat. Our Advanced Security suite goes beyond the basics to provide an extra layer of protection with state-of-the-art threat detection, end-user security awareness training, content filtering tools, and secure password management.
We offer your organization the personalized feel of working with a small business, as well as the expertise and skills of a large national provider. With our extensive experience, we're well-equipped to solve your issues. Our friendly, proudly Alberta-based team is also committed to making IT easy for you, so you'll always feel supported every step of the way.
centralized services
Around the clock, our team and systems perform a series of scheduled monitoring and maintenance activities and response items. Combined, they help your IT infrastructure remain a well-oiled machine, eliminating stressful disruptions to your productivity. These include:
When we identify an issue that needs escalation, Client Support Services takes on the task of fixing it, making sure your team can stay focused on their day-to-day.
Client Support Services
Simply submit a ticket for support assistance to engage the Client Support Team. Then, your ticket will filter to the appropriate tier - depending on the request's complexity and the skills required to complete it.
The Client Support Services experience includes:
Email: A request via email-to-ticket and you’ll hear from the support team to coordinate support
Click: Through your Client Access Portal to submit a request and a team member will reach out to coordinate support
Call: The service desk for immediate assistance on urgent matters
When required, one of our friendly techs will visit you in-person for a hands-on resolution.
You’ll receive clear documentation and ticket tracking notifications to help you follow our progress along the way to a solution.
Rely on predictable response times and time-to-resolution, thanks to our pre-established Service Level Objectives (SLOs), categorized by priority level.
Advanced Security
There are two key reasons why people and organizations fall victim to cybersecurity attacks:
- Flaws in hardware/software
- Flaws in human behavior
With our Advanced Security suite, you can have peace of mind knowing that there is an extra layer of contemporary technologies delivering effective, industry-standard protection beyond that found in most environments.
We’ll cover the basics, using antivirus, spam filters, and firewalls. On top of that, our additional defense components include:
Harness artificial intelligence and machine learning with End Point Detection and Response (EDR) Security solutions. You will get prompt, actionable insights to avoid a cyberattack from wreaking havoc on your data.
Deemed one of the best ways to counter cybercrime, our critical End-User Security Awareness Training will arm your staff with knowledge and defensive tactics to recognize and prevent security attacks.
Leverage DNS filtering and content filtering tools to pre-emptively block your users from clicking malicious content, thwarting dangerous activities before they can even pose a risk.
Our Secure Password Manager lets your organization store and share passwords safely, protecting your information by employing an additional hidden ‘vault’ layer beneath the standard defenses.
vCIO EXPERIENCE
A Chief Information Officer's (CIO) ultimate responsibility is to make recommendations for mapping out the direction of an organization's IT environment so that it aligns with its business strategy. To carry out their mission, this high-level executive will establish organizational IT objectives and strategies that ensure all technology stays current, secure, effective, and thoughtfully focused on its long-term business goals.
Your organization can experience that same strategic oversight with our vCIO Experience, which we deliver by bringing together your account team. These individuals take the time to understand your circumstances deeply and then pool their expertise across different aspects of technology to collaboratively address your needs. With you at the centre of the conversation, we can harness a well-rounded direction and strategy that captures the interplay between business operations and IT.
You will benefit from:
- Technology steering/strategic planning
- Aligning business objections to risk
- Operational and capital budgeting
- Project planning
- Regular reviews of your technology
A payment structure that reflects your choice
We try hard to make IT easy. That’s why we offer two different payment programs for our Managed IT services – so you can choose what works for you. Both options deliver the same consistent, reliable IT experience and include the same activities to keep your network functioning smoothly.
fully managed
Your organization will pay one fixed monthly fee to keep your environment working optimally in its current state. The Fully Managed program makes billing simple and includes Centralized Services, Client Support Services, Advanced Security, and our vCIO Experience.
Proactive
Our Proactive program delivers all the above, but it is split into two components for billing purposes:
- Your organization pays one monthly fixed fee for our Centralized Services and our Advanced Security
- Separately, we will bill you monthly for our Client Support Services, as Time & Materials, depending on the resources and time you end up using.
Your organization should feel confident in its network's security and stability. With resilient infrastructure, you can operate comfortably, knowing that you can avoid the unpredictable costs, productivity losses, or tarnished reputation that come with a cyberattack or malfunction.
When you hire us, you hire a team. This team combines extensive collaboration, advanced skills, and decades of expertise with the undeniable awareness that you must be at the center of our work. To succeed ourselves, we need to successfully get you where you want to go.
‘We make I.T. easy’ for you.
SUCCESS STORY
Recovering from a Security Incident with Proactive IT Support
SUCCESS STORY
Whether facing a natural disaster, cyber-attack, or other unexpected business interruption, having a trusted IT partner can make all the difference in ensuring continuity in times of crisis. An experienced IT provider provides technical support and peace of mind allowing you to handle any disruptions swiftly and efficiently – vital for any organization experiencing a critical event.
success in our client's words
Transformed Technology Access
When a government agency sought to elevate its technology program for job seekers, it turned to PC Corp for expert support. Over the past twelve years, our specialists have helped streamline the agency's procurement, allowing them to supply secure, fully configured devices to those in need and rely on uninterrupted service, stable pricing, and efficient scaling, despite global challenges.
Learn what actions we took to empower this agency's vital service:
Swift Incident Recovery
After experiencing a physical security incident that put sensitive data at risk, the organization turned to PC Corp, their trusted IT partner, for support. Thanks to proactive cloud migration and strong security measures, PC Corp could respond quickly to secure the organization's resources and ensure minimal disruption to the nonprofit's mission without significant financial strain.
See how we helped the organization continue serving its community.
Modernized IT Infrastructure
Golden Hills School Division (GHSD), serving over 10,000 students across rural Alberta, faced mounting challenges with their aging network infrastructure. With limited IT resources and a need for cost-effective solutions, they partnered with PC Corp to revamp their connectivity. The result? A reliable, future-proofed network that helps the school board support its modern educational needs with confidence.
Discover more about how GHSD transformed their network with PC Corp: