Success Story

Seamless Support: How A Government Agency Partnered with PC Corp to Transform Technology Access for Job Seekers

As part of its vital programming, a government agency provided laptops and other devices to help unemployed community members focus on new skills training and job search. The agency felt that technical support from professional IT experts would elevate the technology experience it provided and contacted PC Corp for assistance.

For the last twelve years, PC Corp has helped this agency seamlessly procure and manage various endpoints so that internal staff and program beneficiaries can rely on secure and optimal devices for completing their tasks.

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The Results

Streamlined Logistics

Previously, the agency's case managers and adjudicators had to individually visit electronics or office supply retailers to pick up the equipment they wanted to provide to their program members. This unorganized procurement approach left members with mismatched devices and frustrating delays, making it harder for them to access the tools they needed for job searches and training. At the same time, agency staff had to divert their valuable time away from their high caseloads.

Partnering with PC Corp's specialists allows the agency to rely on standardized, secure procurement and consistent shipment processes. Our dedicated account team also has regular internal meetings with the agency, so we're continually strengthening the program's effectiveness.

The result: their program participants typically receive their devices within one to three days, and if in the same city, they may even receive same-day delivery. The agency makes the most efficient use of taxpayer and employer funding to support individuals finding employment and reintegrating into the workforce as quickly as possible.

Seamless Coordination

The agency benefits from PC Corp acting as the program's command center and expertly coordinating the technical details of each device recipient's circumstances. We also coordinate with case managers and other stakeholders to keep projects moving smoothly and everyone informed on the latest updates.

The agency case managers have support in reducing their workload while relying on our specialized expertise to enhance the process. They can go beyond simply handing out devices to consistently delivering fully configured computers with the right software installed and clearly guiding job seekers on how to use them effectively.

Compassionate Customer Service

This government agency works with people who have lost their livelihood. On their behalf, PC Corp provides the compassionate customer service necessary for that situation. We take the time to personally connect with recipients for device delivery arrangements and post-delivery IT support. Our extensive knowledge of a wide range of IT subjects also gives us the degree of finesse necessary to manage the diverse needs of the agency's clients.

This level of support helps the agency offer user-friendly, intimidation-free technology experiences that reduce stress. And the recipients feel empowered to confidently use their new tools for job searching and training.

 

Maintained cost stability during uncertain times

During COVID, the government agency faced several obstacles. They needed to figure out how to suddenly provide their vital support to job seekers remotely. They contended with a steep increase in participants due to the shifting job market—meaning that they went from needing to supply a few dozen systems a month to a dozen every day. At the same time, hardware manufacturers and other vendors along the supply chain also felt the increased demand for hardware. Equipment was scare, and prices went up.

By working with PC Corp, the agency maintained a constant stock of inventory while preserving predictable pricing at pre-pandemic prices during the entire pandemic.

sustained and improved service quality

What started as a straightforward procurement project quickly grew more complex. Turnaround times needed to be faster and orders became larger and more intricate. PC Corp stepped in to help the agency adapt. We helped them standardize their systems for consistency, automate the ordering process, and build flexibility into every stage.

The agency was able to scale its program, avoid delays during global supply chain disruptions, and deliver thousands of fully configured devices to people who needed them most. It gave them the tools to keep moving forward, and gave their clients the tools to do the same.

Continued Impact

Today, the government agency continues to be a dependable presence in the lives of unemployed community members. This organization has the tools they need to support people in obtaining new job skills and simplifying their job search. PC Corp’s team is proud to be a part of this community program by providing the technology that helps people during a difficult job and skills transition period.

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