Seamless Support: How A Government Agency Partnered with PC Corp to Transform Technology Access for Job Seekers
As part of its vital programming, a government agency provided laptops and other devices to help unemployed community members focus on new skills training and job search. The agency felt that technical support from professional IT experts would elevate the technology experience it provided and contacted PC Corp for assistance.
For the last twelve years, PC Corp has helped this agency seamlessly procure and manage various endpoints so that internal staff and program beneficiaries can rely on secure and optimal devices for completing their tasks.
The Results
Streamlined Logistics
Previously, the agency's case managers and adjudicators had to individually visit electronics or office supply retailers to pick up the equipment they wanted to provide to their program members. This unorganized procurement approach meant members received inconsistent computing products and experienced delays accessing the necessary tools for their job search and training. At the same time, agency staff had to divert their valuable time away from their high caseloads.
Partnering with PC Corp's specialists allows the agency to rely on standardized, secure procurement and consistent shipment processes. The IT provider's dedicated account team also has regular internal meetings with the agency to discuss how to strengthen the program's effectiveness.
As a result, their program participants typically receive their devices within one to three days, and if in the same city, they may even receive same-day delivery. The agency makes the most efficient use of taxpayer and employer funding to support individuals finding employment and reintegrating into the workforce as quickly as possible.
Seamless Coordination
The agency benefits from PC Corp acting as the program's command center and expertly coordinating the technical details of each device recipient's circumstances. PC Corp also liaises with case managers and other stakeholders to keep everything flowing smoothly and updated on the details of shared projects. As a result, the agency case managers have support in reducing their workload while relying on their specialized expertise to enhance the process. The agency can ensure that they go beyond simply providing a product to reliably delivering fully configured devices with the appropriate software installed and clearly guiding users on optimally using these devices.
Compassionate Customer Service
This government agency works with people who have lost their livelihood. On their behalf, PC Corp provides the compassionate customer service necessary for that situation, personally connecting with recipients for device delivery arrangements and post-delivery IT support. Their extensive knowledge of a wide range of IT subjects gives them the degree of finesse necessary to manage the diverse needs of the agency's clients. As a result, the agency can deliver intimidation-free and user-friendly technology experiences that prevent additional stress and empower recipients to confidently use their new tools for effective job seeking and training.
Maintained cost stability during uncertain times
During COVID, the government agency faced several obstacles. They needed to figure out how to suddenly provide their vital support to job seekers remotely. At the same time, they contended with a steep increase in participants due to the shifting job market—meaning that they went from needing to supply a few dozen systems a month to a dozen every day. Simultaneously, the hardware manufacturers and along the supply chain also felt the increased demand for hardware, which led to an equipment shortage and raised prices.
By working with PC Corp, the agency maintained a constant stock of inventory while preserving predictable pricing at pre-pandemic prices during the entire pandemic. At the same time, the agency also experienced:
sustained and improved service quality
PC Corp nimbly adapted from what started as a relatively simple procurement project into navigating an intricate endeavour that required quicker turnaround times and more complicated bulk orders.
They helped the agency standardize their systems to ensure model stability during the entire pandemic. Their team also automated processes for all aspects of each order, allowing the agency to scale their support. This allowed them to efficiently run their program without facing any delays due to global product shortages and provide a large volume of devices over the last few years to people who otherwise didn't have access to the endpoints necessary to conduct job-seeking related activities.
Continued Impact
Today, the government agency continues to be a dependable presence in the lives of unemployed community members, giving them support to obtain new job skills and simplify their job search. PC Corp’s team is proud to be a part of this community program by providing the technology that helps people during a difficult job and skills transition period.
