Recovering from a Security Incident with Proactive IT Support
Whether facing a natural disaster, cyber-attack, or other unexpected business interruption, having a trusted IT partner can make all the difference in ensuring continuity in times of crisis. With an experienced IT provider, you get peace of mind, because you know you'll be able to handle any disruptions swiftly and efficiently – vital for any organization experiencing a critical event.
The Scenario
A community organization in Alberta had the misfortune of facing three break-ins in a single year. Each incident was a blow to its morale and mission of supporting a vulnerable population, but the most recent incursion in 2023 was particularly devastating. Thieves made off with all the staff's laptops, including the executive director's, having just returned from a trip eager to continue their important work.
Everyone at the organization was concerned about the disruption to their operations and the possibility that bad actors could access and disclose their sensitive information. But their team also immediately knew that they had a reliable partner by their side to help remediate the issue: PC Corp, their managed IT services provider.
We swiftly stepped in, leveraging our expertise to limit this organization's downtime, secure its data, and mitigate any potential adverse business impact.
Devices replaced to ensure operational continuity
The organization's shift to cloud-based tools also meant that the executive director could quickly return to their imperative tasks. Leveraging the tools that were integrated into their virtualized IT infrastructure, our PC Corp team was able to efficiently deploy the necessary software and configure the new laptop with all their previous data and information intact. Within two hours of being alerted to the theft, PC Corp provided the executive director with a new device that mirrored the previous laptop's functionality.
Simultaneously, PC Corp worked to equip the organization's remaining staff members with interim machines, helping them continue with their daily work. Within three days, PC Corp's procurement team sourced new permanent devices for the organization, which meant minimal disruption to operations.
This prompt action restored productivity across the board, allowing staff to quickly return their attention to serving the community.
Minimized financial impact
Investing in PC Corp's Managed IT Support and our proactive solutions proved invaluable for this organization's bottom line. They were able to benefit from quick and effective results in a crisis; returning to work quickly with minimal financial strain and preserving essential financial resources when recovering from this security incident.
With no extra costs, the organization harnessed the benefits of PC Corp’s ‘Fully Managed’ managed services program, which included all the time and materials expenses related to incident recovery and the effort of deploying the replacement devices.
PC Corp also provided extensive administrative support, providing invoices and other documentation to support their insurance claim, which streamlined the process to receiving proper reimbursement.
The impact of proactive IT support
Thanks to PC Corp's quick action, the organization was able to stay focused on its mission with minimal disruption, confident they had a trusted ally working to get them back up and running.
The effective recovery from this incident highlights the importance of having a robust IT support system. With a system designed for long-term resilience, organizations can face challenges head-on, protect critical operations, and avoid constant worry over disruptions. Proactive IT support is not just a safety net – it is a strategic asset that empowers organizations to thrive, even in the face of adversity.
