Recovering from a Security Incident with Proactive IT Support
Whether facing a natural disaster, cyber-attack, or other unexpected business interruption, having a trusted IT partner can make all the difference in ensuring continuity in times of crisis. An experienced IT provider provides technical support and peace of mind allowing you to handle any disruptions swiftly and efficiently – vital for any organization experiencing a critical event.
The Scenario
A community organization in Alberta had the misfortune of facing three break-ins in a single year. Each incident was a blow to its morale and mission of supporting a vulnerable population, but the most recent incursion in 2023 was particularly devastating. Thieves made off with all the staff's laptops, including the executive director's, having just returned from a trip eager to continue their important work.
Although everyone at the organization was concerned over the disruption to their operations and the possibility of having sensitive information accessed and disclosed, their team immediately knew that they had a reliable partner by their side to help remediate the issue—PC Corp, their managed IT services provider.
PC Corp swiftly stepped in, leveraging our expertise to limit this organization's downtime, secure its data, and mitigate any potential adverse business impact.
Devices replaced to ensure operational continuity
The organization's shift to cloud-based tools also meant that the executive director could quickly return to their imperative tasks. Leveraging the tools that were integrated into their virtualized IT infrastructure, PC Corp was able to efficiently deploy the necessary software and configure the new laptop with all her previous data and information intact. Within two hours of being alerted to the theft, PC Corp provided the executive director with a new device that mirrored the functionality of the previous laptop.
Simultaneously, PC Corp worked to equip the organization's remaining staff members with interim machines allowing them to continue with their daily work. Within three days, PC Corp's procurement team sourced new permanent devices for the organization thus ensuring minimal disruption to their operations.
This rapid response seamlessly restored everyone's productivity, allowing them to regain their focus on serving the community without missing a beat.
Minimized financial impact
Investing in PC Corp's Managed IT Support and its proactive solutions proved invaluable for this organization. They were able to benefit from quick and effective results in a crisis; returning to work quickly with minimal financial strain and preserving essential financial resources when recovering from this security incident.
PC Corp’s ‘Fully Managed’ managed services program included all the time and materials expenses related to incident recovery and the effort of deploying the replacement devices at no additional cost to the organization.
PC Corp also provided extensive administrative support, providing invoices and other documentation to support their insurance claim, which streamlined the process to ensure they received proper reimbursement.
The impact of proactive IT support
Thanks to PC Corp's quick action, this organization could focus on continuing their mission with minimal interruption and the assurance that they had a trusted ally working to return them to operations. The effective recovery from this incident shows the importance of having a robust IT support system: when an organization preventatively implements IT support with long-term viability in mind, it can confidently navigate challenges and protect its critical operations, without the constant worry of technological disruptions. Proactive IT support is not just a safety net – it is a strategic asset that empowers organizations to thrive, even in the face of adversity.
