Frequently Asked Questions About Our I.T Services

Managed IT services are a service delivery model in which businesses outsource their IT management to a third-party provider on a contractual basis.

Partnering with an external managed IT services provider like PC Corp will offload the time-consuming and resource-intensive burden of managing complex technology systems. Not only does this free up your internal team's energy to focus on core business activities and help you reduce the costs associated with retaining an in-house team, but you also gain access to specialized expertise from IT professionals who live and breathe IT best practices, all day, every day. As a result, you have a stronger likelihood of minimizing downtime, risk, and other disruptions to your productivity.

Not exactly! While our offering does include our Client Support Services team, which acts as your organization's help desk to troubleshoot your daily IT challenges, we go beyond that to take a more proactive approach to your IT. Rather than simply reacting to issues as they happen, we focus on continuously monitoring, maintaining, and optimizing your IT systems to prevent problems before they occur.

Absolutely! A key part of our managed IT services is our vCIO experience. Your PC Corp account team will act as your organization's Chief Information Officer, helping you create a strategic IT plan that aligns with your business goal. We can support technology steering, risk assessments, operational and capital budgeting, regular technology reviews, and project planning. 

We offer our IT services on a contractual basis, which lets you rely on both predictable IT support and predictable IT costs. You can choose from two different payment programs that both deliver the same high-quality experience:  

1. Fully managed: Pay one fixed monthly fee for our Centralized Services, Client Support Services, Advanced Security, and vCIO Experience.
2. Proactive: Pay one fixed monthly fee for Centralized Service, vCIO Experience, and Advanced Security, but receive a separate bill monthly for Client Support Services based on your resource consumption.

Our diverse team of skilled experts offers your business a range of IT services to tackle your technology needs. We help manage the logistics of your hardware and infrastructure procurement from purchasing to deployment. Once you have the necessary tools, our managed IT services specialists support maintaining, monitoring, and optimizing your IT environment. And at every stage of our partnership, we focus on implementing advanced layers of cybersecurity measures to keep your critical resources safe.

With us, you don't just get one IT person; you'll have access to a team of people who each contribute different expertise to your success. 

Your Executive Account Manager (EAM) is your point person to ensure everything runs smoothly, whether connecting to our Service Desk for technical assistance or our Client Support Team to address complex issues. You'll also have our Network Operations Centre working hard in the background, monitoring your network, our Practice Standard Development Team helping you follow current best practices, and our Professional Services Team guiding you through implementing larger IT projects.

We have specific service level objectives based on an issue's priority level that you will receive in your onboarding document. These outline our desired initial response times and time to resolution based on a problem's severity. Our goal is to make IT easy for you and give you peace of mind, knowing when you'll be able to get back to your desired level of productivity.

You can connect with us whenever you need via your PC Corp Support Assistant, an application we install on your devices, and submit a ticket through the Client Portal. We also hold regular status meetings to discuss your IT management and provide quarterly Pulse Reports with bigger-picture updates. You will also receive monthly notices from us about any key critical security issue, trending IT news, or other announcements that may affect your organization. Occasionally, we issue general notices about potential security risks or contact you directly about urgent issues. 

During our company's more than forty years of existence, we've worked with businesses and organizations of all sizes and sectors. Our team is particularly well-versed in supporting the technology needs of small and medium businesses, larger enterprise procurement projects, and governmental and educational institutions.

Definitely! Our Central Services team is here to tackle various tasks to maintain your digital workspace. We offer Office 365 licensing management support, including taking care of your subscription logistics, directory sync monitoring, overseeing updates, making recommendations on security measures, etc.  

Our specialists are here to build a strong foundation that gives you the best chance at successfully minimizing your risk of encountering a cyber threat. Our Advanced Security suite goes beyond the basics to provide an extra layer of protection with state-of-the-art threat detection, end-user security awareness training, content filtering tools, and secure password management.

Our specialists work proactively to build a foundation that minimizes the damage from technology issues. We focus on implementing strong backup and disaster recovery solutions that keep your data intact and available even during hardware failures, cyberattacks, or natural disasters. This lets your business quickly recover and continue operating smoothly. 

We aim to form a long-term partnership with you, so we can continuously deliver you a well-managed and secure IT environment. That's why we carefully approach the start of our working relationship to establish the appropriate building blocks to create that ecosystem. Our initial onboarding process takes about 6-8 weeks. It involves assessing your environment and setting up necessary components and solutions for monitoring, ticketing, etc. Then, we test and validate the environment, implement process improvements, and take other critical actions to guarantee a thriving ongoing IT infrastructure.

We offer your organization the personalized feel of working with a small business, as well as the expertise and skills of a large national provider. With our extensive experience, we're well-equipped to solve your issues. Our friendly, proudly Alberta-based team is also committed to making IT easy for you, so you'll always feel supported every step of the way.